Shipping and Returns

The path to perfect skin is fraught with questions! So, no need to hesitate – just contact us on WhatsApp or email.

We at Lilly Kai have utmost confidence in our products and their quality. That’s why all products can be returned for a full refund, within 7 days of receipt. Even if it’s opened, even without its cardboard box.

Products are to be returned directly to our office in Tel Aviv.

In case a product was delivered to you damaged, flawed or defective – we will of course replace it ASAP.

Shipping in Israel:

• Free shipping for orders over ILS 500.
• Orders under ILS 500 will be charged ILS 15 shipping fee. Delivery by courier to your door, at a prearranged time.
•  Delivery within 7 business days of receiving the order (usually arrives faster).
• Express, instant deliveries are possible via Gett.Delivery. Shipping fees will be as quoted on the Gett app.

Shipping abroad:

• Free shipping abroad (via registered mail) for orders over ILS 500.
• Orders under ILS 500 will be charged ILS 40 shipping fee.
• Lilly Kai is not responsible for customs and\or other taxation as may apply in destination country.